Snyder’s emails to TxTag, dating back over a year, show his mounting anger as the agency blamed an unspecified system “update. National Seating & Mobility uses secure protocols for online payments at the. To add to the confusion, CTRMA’s billing statements say he could have “saved” money if he had a TxTag - even though he is already a current account holder - a standard message for anyone not recognized as having a TxTag. PAY ONLINE USING A CHECK, AMERICAN EXPRESS, DISCOVER, MASTERCARD, OR VISA. This way he could be reimbursed for the amount he should have been charged if the discount had been correctly applied, Synder said. TxTag’s “solution” was for him to “manually pay the bills” to CTRMA and submit the invoices to TxTag. “In the meantime, I’m having to manually check my account and add money when my prepaid funds are used up.” Danny Snyder, a TxTag customer, holds a stack of CTRMA paper bills. “I’ve opened multiple tickets online with TxTag and they keep telling me they’re working on it,” Snyder said in his email to KXAN. Sewer usage charges are based on winter quarter average, which calculates average water consumption from December through February. Instead of tolls deducting from his TxTag account, he began receiving paper statements from CTRMA, without the 33% discount that TxTag account holders should receive. That resulted in multiple pay-by-mail invoices from CTRMA, including overdue notices for hundreds of dollars, he said. In late 2020, Snyder said his account suddenly stopped auto-billing. “We obviously don’t want to send out bills in error, so we just made a decision, let’s not do this until we can work with TxTag, and have some more confidence in the data that they’re sending us.” “When we send out a bill in error, customers call us trying to understand why that happened, and that calls into question CTRMA’s billing processes,” said Brown. It’s such a concern to CTRMA that the toll authority decided last November to temporarily stop billing TxTag customers, for the second time in less than a year, according to CTRMA Director of Operations Tracie Brown. It’s an issue KXAN has investigated for years. In recent weeks and months, KXAN has heard from dozens of viewers who have complained about issues related to TxTag’s billing. The revelation comes following a series of technical problems that continue to plague TxDOT, which operates TxTag. AUSTIN (KXAN) - The Central Texas Regional Mobility Authority has not billed TxTag customers for the past six months because it doesn’t “have confidence in the data” it gets from the Texas Department of Transportation, according to CTRMA’s top official. To pay your invoice online, or to check your account balance, visit.
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